Shipping policy
Luminmax LED Shipping Policy
Luminmax LED processes and ships orders Monday through Friday, excluding holidays. The delivery times below are estimates and may be affected by carrier delays, severe weather, customs processing, or other circumstances outside our control.
Order Processing
Orders are typically processed within 1–2 business days before shipment.
Our order cutoff time is 4:00 PM Eastern Time. Orders placed after the cutoff may begin processing the next business day.
Processing time is separate from shipping transit time.
U.S. Shipping
Standard U.S. shipping is free.
Estimated delivery time after shipment is 3–6 business days.
Any expedited or alternative shipping options, when available, will be displayed at checkout.
International Shipping
We ship internationally to eligible destinations available at checkout.
Estimated international delivery time after shipment is 10–14 business days.
International shipping typically ranges from $30–$50 USD, depending on the destination and order. Your exact shipping charge will be displayed at checkout.
Duties & Import Taxes
For eligible international destinations, applicable duties and import taxes are calculated and collected as part of checkout, helping prevent unexpected customs charges when your order arrives. Any applicable charges will be shown before you complete your purchase.
In certain destinations where duties cannot be calculated in advance, additional charges may be assessed by local customs or the carrier upon delivery.
Tracking
Tracking information is provided when available. Once your order ships, you will receive a shipping confirmation email containing your tracking details.
Please allow some time for the carrier to activate the tracking link after shipment.
Address Accuracy
Please review your shipping address carefully before submitting your order.
If an order is returned because of an incomplete or incorrect address, additional shipping charges may apply if the order needs to be reshipped.
Changes & Cancellations
If you need to update your shipping address or request a cancellation, contact us as soon as possible.
Once an order has shipped, we may be unable to modify or cancel it.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building staff, and the carrier.
If the package is still missing, contact us and we will help you troubleshoot the delivery with the carrier.
Contact
For questions about shipping, delivery, or tracking:
Email: contact@luminmaxled.com
Phone: +1 646 920-7317