Refund & Return Policy

At Luminmax LED, we are committed to providing high-quality products and customer service. If you are not satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To be eligible for consideration, returned items must:

• Be returned within the 30-day return period
• Include all original accessories, components, manuals, and included materials
• Be returned with the original product packaging whenever possible
• Include proof of purchase or the corresponding order information
• Be returned in a condition that allows us to verify the product and assess its eligibility for refund

Items that have been opened or used may still be eligible for return; however, a restocking fee may apply depending on the condition of the product, packaging, and included components.

Items returned without prior return authorization may not be accepted.

How to Initiate a Return

Returns can be initiated in either of the following ways:

Option 1 — Customer Account Portal

Customers may initiate a return by logging into their customer account using the same email address used during checkout.

Option 2 — Contact Our Support Team

You may also contact us directly at contact@luminmaxled.com with your order number and reason for the return request.

Once your return request has been reviewed and approved, we will provide return instructions.

Please do not ship a return before receiving return authorization and instructions from Luminmax LED.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a verified product defect, damage upon delivery, incorrect item, or fulfillment error by Luminmax LED.

We strongly recommend using a trackable and insured shipping service, as Luminmax LED is not responsible for return packages that are lost, stolen, delayed, or damaged while in transit.

Original shipping charges are non-refundable unless the return is the result of an error by Luminmax LED or otherwise approved by our customer support team.

Restocking Fees

To keep our return process fair and transparent, restocking fees are based on the condition of the returned item and are not automatically applied to every return.

Unopened and Unused Items

Items returned unopened, unused, complete, and in original resaleable condition are not subject to a restocking fee.

Opened Items in Like-New Condition

Items that have been opened but are returned in like-new condition with all original packaging, accessories, manuals, components, and included materials may be eligible for a full product refund without a restocking fee, subject to inspection.

Used Items

Items that have been used, worn, or show signs of handling beyond what is reasonably necessary to inspect the product may be subject to a 10% restocking fee.

Missing or Damaged Packaging, Accessories, or Components

Items returned with missing accessories, missing components, damaged or missing packaging, or other condition issues that reduce the item's resale value may be subject to a restocking fee of up to 15%.

All returned merchandise is inspected upon receipt. Any applicable restocking fee will be determined based on the condition and completeness of the returned product and deducted from the final refund.

Restocking fees do not apply when a return is due to a verified defect, damage upon delivery, incorrect item, or fulfillment error by Luminmax LED.

International Returns & Customs Fees

For international returns, customers are responsible for:

• Return shipping costs
• Customs duties
• Import taxes
• Brokerage fees
• Carrier processing fees
• Any additional fees associated with returning the package to the United States

International return shipments should be clearly declared with the shipping carrier and customs authorities as “Returned Goods” or “Return Merchandise” where applicable to help avoid additional import duties or customs charges when the shipment re-enters the United States.

Customers are responsible for ensuring that all required customs documentation is completed accurately before shipment.

Any international return shipment that results in customs duties, taxes, brokerage charges, carrier fees, or other charges being billed to Luminmax LED may be refused or have those charges deducted from the final refund amount.

Refund Process

Once your returned item is received, it will be inspected to confirm its condition, completeness, and eligibility for refund.

We will notify you by email regarding the status of your return.

If approved, the eligible refund amount, less any applicable restocking fees, customs charges, or other permitted deductions outlined in this policy, will be issued to the original payment method.

Please allow up to 7 business days after the return has been received and inspected for the refund to be processed. Refunds are often processed sooner.

Additional processing time may be required by your bank, credit card company, or payment provider before the refund appears in your account.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@luminmaxled.com.

Please include:

• Your order number
• A description of the issue
• Clear photos or video showing the product and the issue
• Photos of the shipping packaging when applicable

We will review the information provided and work with you to determine the appropriate resolution.

Please do not discard the product, accessories, shipping box, or original packaging until the issue has been reviewed by our support team.

If the issue is verified as a defect, shipping damage, incorrect item, or fulfillment error by Luminmax LED, the customer will not be responsible for an applicable restocking fee.

Items Not Eligible for Return or Refund

The following may not be eligible for return or refund:

• Gift cards
• Items returned outside the 30-day return period
• Items returned without prior authorization
• Items that are materially damaged due to misuse, neglect, improper handling, or improper return packaging
• Items with missing major components that prevent the product from being evaluated or reasonably resold
• Products that have been altered, modified, or tampered with
• Items that cannot be identified as having been purchased from Luminmax LED

Luminmax LED reserves the right to refuse a return when the returned item does not meet the conditions outlined in this policy.

Contact Information

Luminmax LED
527 W 47th St.
New York, NY 10036
United States

Email: contact@luminmaxled.com
Phone: +1 (646) 920-7317