Help Center
Find fast answers for orders, shipping, returns, and how to use your Luminmax LED device. If you still need support, our team is available at contact@luminmaxled.com.
How do I start a return?
The easiest way to start a return is through your customer account at account.luminmaxled.com. You can also start a return by contacting us at contact@luminmaxled.com with your order number and the email used at checkout.
For eligibility and requirements, please review our Refund Policy.
When will I receive my refund?
Refund timing depends on return eligibility, inspection, and your original payment method. Once your return is approved, the refund is issued back to the original payment method.
For detailed terms and conditions, see our Refund Policy.
How long does shipping take?
Shipping times depend on your location and the service selected at checkout. Most orders are processed within 1–2 business days, then delivered in the estimated transit window shown at checkout.
For the most up-to-date timelines and international details, visit our Shipping Policy.
Do you ship internationally?
Yes—Luminmax LED ships internationally to many regions. Rates, duties, taxes, and delivery timelines can vary by country.
Please check our Shipping Policy for current details.
How do I track my order?
The fastest way to check order status and tracking is through your customer account at account.luminmaxled.com.
Can I change my order or shipping address?
If your order hasn’t shipped yet, we may be able to help. Email contact@luminmaxled.com as soon as possible with your order number and the updated information.
What if my device has an issue?
If your device isn’t working as expected, contact us at contact@luminmaxled.com with your order number and a brief description of the issue. If possible, include a photo or short video so we can resolve it faster.
For returns and related terms, see our Refund Policy.
How often should I use my device?
Consistency matters. A common routine is 3–5 sessions per week, depending on your goals and the device. Follow the usage instructions included with your product for session length and frequency.
If you share your device and goal (skin, recovery, pain, etc.), we can recommend a simple protocol.
When will I see results?
Results depend on your baseline, consistency, and goal. Many customers notice improvements with consistent use over 4–8 weeks. For best outcomes, maintain a regular schedule and follow device guidelines.
Are Luminmax LED devices safe?
Luminmax LED devices use non-UV red light (630–660nm) and near-infrared light (830–850nm). When used as directed, LED light therapy is designed to be a non-invasive, at-home modality.
If you are pregnant, have a light sensitivity condition, take photosensitizing medications, or have a medical concern, consult a qualified clinician before use.