FAQ
Find answers to your questions about shipping, delivery, and order status at LuminmaxLED Help Center. Get the information you need quickly and easily.
ORDERING & DELIVERING
Can I place an order over the phone?
All orders have to be placed through our online store. If you have any questions, our customer service team is always on hand to provide support and guidance.
Can I make changes to my cart?
Yes, click on the ‘Cart’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
What is the status of my order?
Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order. You can also track your order on our tracking page
We'll also send you an email once your order has shipped and is on the way.
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, creating an account allows you to track your order, and order history, and earn cashback on your purchases. It’s quick, easy, and free to create an account.
How will I know when my order has been shipped?
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. We may ship items separately in the event of one or more of the items being delayed.
I have received the wrong item. What should I do?
We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. We’ll need to know the following information so that we can fix this for you:
-Order Number
-Incorrect item received
-The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
What payment methods do you accept?
We offer a variety of online payment methods to ensure our customers can place orders with ease.
VISA
MasterCard
Maestro
American Express
ShopPay
Sezzle
Apple Pay
RETURNS & REFUNDS
Where is my refund?
We’ll send you an email once your refund has been processed. After receiving this email, your refund should appear in your account within 5 business days. If you don't see your refund within 10 business days since you received our email, please contact our Customer Service team: contact@LuminmaxLED.com
What is your return policy?
Please refer to our return policy page for more information.
How do I return an item?
You can return easily by going to your account and clicking on the order you wish to return. Please refer to our return policy page for more information or contact us to start your return.
contact@LuminmaxLED.com
What happens once my item is returned?
As soon as we receive your order we’ll review the reason for the return and let you know what we plan to do next. You should receive an email to notify you of any action taken. As soon as we receive your order we’ll review the reason for the return and let you know what we plan to do next. You should receive an email to notify you of any action taken.
RECEIVING ORDERS
What do I do if I have not received my order?
As soon as your order has shipped, we send you an email with tracking and an estimated delivery date. You may also track your order through your account. Have you checked for any delivery notes from the carrier? Your package may have been left somewhere safe or taken to a local office. Our tracking page can give you more details about timeframes.
How long will it take for my order to be delivered?
Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. All orders within the U.S.A. are FREE with no minimum purchase. Delivered within 3-6 working days. Hawaii and Alaska may take up to 14 days. International orders-expected shipping is 10-14 business days.
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through/in the mailbox or requires a signature. You should receive a delivery note directly from the carrier. This note will let you know where your package is and how you can collect it.
DISCOUNTS & GIFT CARDS
How do I use a discount code?
Once you have found all the items that you want, click the bag icon in the top right of your screen. You will see a box located below your list of items in the cart, add your coupon code to this box and click ‘Add’ to apply the discount. If you have any problems entering the code then you can contact our Customer Service team through our chat support or email us at: contact@LuminmaxLED.com
Why isn't my promo code working?
Promo codes can be specific to dates, products, or minimum total amount. All promotional offers, emails, and sales discounts cannot be combined with any other offer and exclude all sale items. If you are experiencing an error with your promo code please refer to the email or website and look for the following: Expiration Date, Excluded Brands, Spend Requirement.
Do you sell gift cards?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $50, $100, $200, $300. $400
Got more questions?