CONTACT LUMINMAX LED
Contact Luminmax LED Support
Clinical-grade LED guidance, order help, and device support—handled by our team in New York.
Response time
Within 1 business day
Mon–Fri, 9AM–5PM ET
Real human support
No bots. Speak with our LED experts.
We’re here to help
From product guidance to post-purchase support.
How can we help?
Choose an option below for the fastest assistance.
Track / Manage Order
Check order status, tracking and delivery info.
Returns & Exchanges
Start a return or exchange with ease.
Shipping & Delivery
Shipping times, costs, and international info.
Warranty / Troubleshooting
Device issues, warranty claims and support.
Send us a message
Fill out the form below and our team will get back to you as soon as possible.
Clinic-grade technology
630–660nm Red Light
830–850nm Near Infrared
2-year warranty
Built for performance
and peace of mind.
30-day returns
Love it or return it.
No hassle.
Secure payments
Your data is protected with
industry-leading security.
Frequently Asked Questions
How long does shipping take?
Shipping times depend on your location and the service selected at checkout. Most orders are processed within 1–2 business days and then delivered in the estimated transit window shown during checkout.
For the most accurate delivery expectations (including international timelines), please review our Shipping Policy.
Do you ship internationally?
Yes—Luminmax LED offers international shipping to many regions. Rates, duties, and delivery timelines can vary by country.
Please refer to our Shipping Policy for the latest destinations and details.
How do I start a return?
The easiest way to start a return is through your Customer Account. If you prefer, you can also start a return by contacting our support team directly.
- Customer Account: visit account.luminmaxled.com to manage your order and begin the return flow.
- Contact us: email contact@luminmaxled.com with your order number and the email used at checkout.
For eligibility, timing, and condition requirements, please review our Refund Policy.
Are your LED devices safe?
Luminmax LED devices use non-UV red light (630–660nm) and near-infrared light (830–850nm). When used as directed, LED light therapy is designed to be a non-invasive, at-home modality.
If you are pregnant, have a light sensitivity condition, take photosensitizing medications, or have a medical concern, we recommend consulting a qualified clinician before use.
How often should I use my device?
Most customers use LED light therapy consistently for best results. A common routine is 3–5 sessions per week, depending on your goals and the device.
For device-specific guidance (session length and frequency), follow the instructions included with your product. If you tell us which device you own and your goal (skin, recovery, pain, etc.), we can recommend a simple protocol.
Still need help? Contact us at contact@luminmaxled.com or text +1 646 920-7317.
Other ways to connect
Text Us
+1 646 920-7317 Mon–Fri, 9 AM–5 PM ET
Email Us
contact@luminmaxled.com Typically replies within 1 business day
Follow Us
@luminmaxled
Tips, results, and protocols